FAQs

For more information on exact delivery timescales, please go to our Delivery Information page.

Please note, cards and gifts are processed and shipped separately from different warehouses, so they may arrive at different times and incur separate delivery charges.

Delivery times

• Cards (Standard UK): Usually arrive within 1–4 working days after dispatch.
• Gift orders (Tracked 48): Usually arrive within 2–3 working days after dispatch.
• Orders placed after cut-off times, on weekends, or Bank Holidays are dispatched the next working day.

Tracked & guaranteed delivery

• Special Delivery 1-2 working days, and a signature is required for this service. At busy times such as Christmas, Royal Mail may need more time to deliver your item and could attempt delivery later in the day. We realise this is not ideal, but these decisions are made by Royal Mail and are not determined by Scribbler.
• Tracking details are included in your dispatch email and order history.
• Delivery delays may occur during busy periods (i.e. Christmas), or due to bad weather or strikes.

Changes & Cancellations

Production Speed: Cards are custom-printed almost immediately after ordering. Once you receive a confirmation email, the order usually cannot be changed or cancelled.

Weekend Orders: Orders placed between Friday (after 2 PM) and Monday (9 AM) go straight to print. We cannot make any amendments during this window.

User Error: We generally cannot refund or cancel orders due to customer mistakes (e.g., typos or forgetting a message), but we will try to help if you contact us immediately.

Address Corrections

Your Responsibility: Please double-check delivery details before paying. While we offer a postcode lookup, the final accuracy is the customer’s responsibility.

The Window: We can rarely change an address once production begins. If the address is wrong, the fastest solution is usually to place a new order with the correct details.

Blank Cards

Back to Me: If you accidentally left a card blank but sent it to yourself, you can use the spare envelope provided to hand-write a message.

Direct to Recipient: If the card is sent straight to the recipient blank, we cannot cancel it once it’s in production.

How to Get Help

Contact: Email customerservice@scribbler.com with your Order Number in the subject line.

Hours: 9am – 5pm, Monday to Friday (excluding Bank Holidays).

Response Time: Usually same-day, but up to 48 hours during peak seasons (Christmas, Valentine’s, Mother’s Day).

Every card is checked by a human, but the post can be a wild ride.

• Damaged/Bent: If Royal Mail wasn't gentle, email us a photo of the damage. We’ll happily arrange a resend or a credit note.
• Missing Envelope: It’s rare, but if we missed an envelope, let us know the size (Small, Standard, or Large) and we’ll post one out.
• Misaligned Folds: If the automated fold is off, send us a photo and we’ll make it right.

Don't panic! The image in your confirmation email is just a universal preview of the card design. Your specific masterpiece is saved in our system exactly as you designed it in the editor.

You can preview your order in the "My Orders" section of your Account.

Enter promo codes in your basket before checkout. Codes may fail if:

• expired
• entered incorrectly (some discount codes can be case sensitive)
• already used
• the minimum spend isn’t met
• combined with another offer
• the product(s) in the basket are excluded from discount codes (i.e. Jellycat)

Our online cards are custom made-to-order, print on demand, in order to fulfil customer orders as quickly and efficiently as possible. Therefore, cards are non-returnable and are only eligible for refunds or replacements if faulty, damaged, or incorrect. Returns require approval from customer service and must be sent within 28 days.

If you’d like to join us, having a Scribbler account allows you to save time shopping with us and view your recent orders.

If payment fails:

• Check postcode and payment details (sometimes, even just the letter O and the digit 0 being used incorrectly or not using the correct number of characters or spacing will all cause faults).
• Avoid refreshing during checkout
• Ensure your browser and internet connection are up to date
• Check that the payment method is one we accept
• Do you have sufficient funds and permissions for the transaction?
• Contact your bank after repeated failed attempts

If the card issuer doesn’t authorise payment, you will be notified via an error message at the Checkout.

If you can’t access your Scribbler account, use the ‘Forgot Password?’ link on the login page. Enter your email address to receive a password reset link.

If this doesn’t work, contact customer service at customerservice@scribbler.com and we’ll help you regain access.

To unsubscribe from marketing emails, go to Profile, scroll down to the bottom of the page and untick the Marketing Preferences box. You’ll only hear from us when we’re updating you about your order!

We respect your right to privacy and will only process personal information you provide to us in accordance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you receive a suspicious email claiming to be from Scribbler, please contact customerservice@scribbler.com for verification.

While we’re sad to see you go, if you’d like to delete your account and customer data, email customerservice@scribbler.com with your request.

Account deletion may take up to one month to complete.

We offer two sizes online, both printed to order on high-quality matte card:

• Standard (£3.99 + P&P): 120mm wide x 170mm high.
• Large (£5.99 + P&P): 205mm wide x 290mm high.
• Envelopes: Every card comes with a matching envelope when you select the 'Send To Me' option.

While our physical shops may vary, all cards ordered online since 2017 are printed on high-quality matte (non-shine) card.

• Why? It ensures our products are 100% recyclable and gives them a premium look and feel. We are constantly reviewing our carbon footprint to stay as green as possible.

For every card order, you can choose either:

• Send To Me — The card is sent to you with an extra plain envelope so you can handwrite and deliver it yourself.
• Send To Them — Cards can still be sent directly to a Recipient by changing the Shipping address to the Recipient's address at checkout.

If sending directly to the recipient, make sure the address and personalised message is correct.

All our online greeting cards are printed to order and shipped from Guernsey via Royal Mail. Please note that Scribbler cannot be held responsible for any unexpected delays caused by Royal Mail.

For more information on exact delivery prices and timescales, please go to our Delivery Information page.

We’re known for our cheeky sense of humour, but we know "rude" is subjective!

• The Filter: Use the 'Rude?' toggle located inside the filters panel on our collection pages. Switching it to 'Off' will hide the most explicit content.
• The Categories: We try to keep swearing and innuendo in the 'Rude' or 'Cheeky' categories, though milder funny cards might pop up elsewhere. If you see something out of place, let us know!

All our cards arrive blank by default, but you can use our online editor to add your own photo to the front, and messages inside.

Personalised messages will be shown in the basket preview, but will not be shown in your individual confirmation email.

• The Golden Rule: What you see is what you get! Please check the Preview screen carefully. Ensure all text stays within the grey border, as anything outside that line won't be printed.

Once an order is placed Scribbler are not responsible for any mistakes made when personalising your card. However, if you reach out to us as soon as possible, we may be able to catch them before dispatch.

Can personalisations be rejected?

We love a joke, but we do have a Duty of Care to keep things safe. We reserve the right to cancel orders and refund any content that is:

• Sexually explicit or depicting nudity.
• Depicting drug use, racism, or acts of violence/harassment.
• Otherwise illegal or threatening.

We don’t currently offer "Click & Collect" for online orders.

• Need it now? Visit a Scribbler store with a wide selection of greetings cards and gifts to choose from. Scribbler stores with a Fujifilm Kiosk offer even more choice with an option to create and print a card in minutes.
• In a rush? If there’s no kiosk nearby, order by 3pm (Mon–Thu) and select Special Delivery for guaranteed arrival between 1-2 working days.

Gift orders can only be sent within the UK and will usually be sent via Royal Mail 48 hour tracked delivery. If you want to check up on your order's whereabouts then please email customerservice@scribbler.com and we can provide the Royal Mail tracking number.

All gift orders (aside from those marked as a letterbox gift) require a signature on delivery.

Packaging is eco-friendly and recyclable where possible (including those pesky fill chips!).

Some personalised, custom-made, food, and drink items are shipped directly from partner suppliers, so delivery methods and times may vary.

Please note that cards and partner-supplied gifts may arrive separately, even if sent to the same address, and separate delivery charges may apply.

Gift orders can be returned within 28 days of delivery.
Email customerservice@scribbler.com for a free Royal Mail return label. Please ensure you drop off your return within 14 days of receiving this label. Refunds are issued once items are confirmed resaleable.

Non-returnable:

• Perishable items (sweets, chocolates, etc.)
• Delivery/repackaging costs
• Late returns

Gift availability may differ between stores and the website. Some products are exclusive to either online or in-store.

Gift items are only reserved temporarily and may disappear from your basket if demand is high.

Online gift messages aren’t currently available, but if you contact our customer service before ordering, our team may be able to include a short note. However, this service will not be possible during peak seasonal periods such as pre-Christmas and Valentine's Day.

If you need to amend an order, please reach out to customerservice@scribbler.com as soon as possible with your order number. We will do our best to help, however, changes may not be possible once your order has been dispatched.

If you already have an account with us, you can join via the “My Rewards” section of your Scribbler account. If you don’t yet have an account, just make sure the rewards box is ticked during registration.

Prefer shopping in one of our stores? You can also register for rewards at the till – just ask one of the team.

• Earn points on all purchases online and in-store (points cannot be earned on Jellycat products).
• Online points are linked to the email used for your account.
• In-store, staff can scan your loyalty barcode from your email or the “My Rewards” section.
• Points can be redeemed both online and in-store.
• Points can only be used on Scribbler purchases.

You can check your balance, value and Loyalty number in the “My Rewards” area of your account.

You’ll also receive email updates.

1 loyalty point = 10p

Prepay must be used before loyalty points, however you can still earn points on the purchase.

Points cannot be used with discount codes.

You can still earn points on discounted purchases if you pay some money towards the products.

Points cannot be earned on purchases made before joining.

Points cannot be applied retroactively to previous orders.

Points can be spent on all products, however, Jellycat purchases do not earn points.

You can choose to save or spend your points on each purchase.

You can still have a Scribbler account without Rewards.

To opt out, just contact customer support and we can do this for you

Please note, leaving is permanent; rejoining requires a new account with a different email address.

We’re always looking for passionate, design-loving people with a great sense of humour!

• Where to look: Check our Jobs page, LinkedIn, or Retail Choice for current openings.
• What we want: Retail experience is great, but a head for numbers and a passion for customer service is what really makes us smile.

• If you’re a designer or maker, we’d love to see your work!
  • How to apply: Email submissions@scribbler.co.uk with your range, prices, and contact details.
  • Response time: Our buyers aim to reply within two weeks (or up to a month during busy seasons). If you're attending trade shows like Top Drawer or PG Live, come say hello!