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Delivery Information

Covid-19 Update

Despite the circumstances, we know that Royal Mail are working extra hard to ensure your orders are delivered on time. However, due to these factors outside of our control, we have been advised that some areas of the country may still experience a reduced/delayed service due to coronavirus.

Unfortunately, this means that although all our cards continue to be dispatched as normal, some orders might arrive slightly later than expected and we appreciate your patience during this time. 

Unless specified otherwise, our products are delivered Royal Mail First Class. Although we can guarantee a dispatch date, we are currently unable to guarantee a specific delivery date unless customers opt for Special/Saturday Delivery. 

Cut Off Times 

Our printers work hard to turn your orders around as quickly as possible. If you place your Standard Delivery card order before 2pm, Monday to Friday (excluding UK Bank Holidays) we can say with certainty that it will be dispatched on the same day – yay! Any Standard Delivery card order placed after 2pm on Friday, or during the weekend will be dispatched on the next working day so please bear this in mind when ordering.

Special Delivery card orders placed before 2pm, Monday to Friday (excluding UK Bank Holidays) will be dispatched the same day. Any Special Delivery card order placed after 2pm on Friday, or during the weekend will be dispatched on the next working day.

For Gift Orders, the cut off time is 1pm, Monday to Friday (excluding UK Bank Holidays), so orders placed before this will be dispatched on the same day. 

Gift Orders

We know it may sound bananas but in order to be as efficient as possible, Scribbler gift orders are processed in a totally different warehouse to our cards and sent using a different Royal Mail service. In other words, if you order both a card and a gift, these will arrive in separate packages.

Sadly, we are not yet able to ship Gift Orders outside the UK but we are working on changing this in the future so keep your eyes peeled! 

Please scroll further down for the table showing Gift Delivery methods and times.
 
Drop-Shipped Products
 
Some of our products, particularly those made specially to order, are sent to you directly from our partner manufacturer or supplier, instead of via our Scribbler gift warehouse. Therefore, these will be dispatched separately to any other products in your order.
 
In these cases, please be aware that arrival times and delivery charges will vary, and often there can be an additional processing time of around 5-10 working days to orders. This will always be reflected in your estimated delivery time at the checkout. Please make sure to double check this before confirming your order to avoid any disappointment if you are expecting your product for a specific date or occasion!
 
Non-Arrival & Refunds
 
If your order has not yet arrived 5 working days after the dispatch date, or indeed you haven’t received your dispatch email as expected, please don’t hesitate to Get In Touch with us so we can look into this further. We would always prefer to get a replacement out to you as soon as possible!
 
If the product you have received does not meet your expectations, please let us know and we will gladly resend or refund incorrect or faulty items.
 
Please refer to our Refunds Policy in our Terms & Conditions for further details on this.


CARD DELIVERY TIMES: 

Delivery option
Price
Delivery Time
Delivery option
UK First Class
Price

Standard: 0.76p

(See graph below - when you order two or more standard cards)

Large: 0.95p

Delivery Time

Royal Mail First Class currently takes up to 1-5 working days and in some cases even longer due to the impact of Covid-19.

Delivery option
UK Special Delivery
Price

Standard: £7.29

Large: £8.59

(Price applied per card)

Delivery Time

Guaranteed next working day if you place your order before 2pm Monday-Friday excluding UK Bank Holidays*

A signature is required for this service, so make sure someone will be home!

Delivery option
UK Saturday Delivery
Price

Standard: £9.79

Large: £11.09

(Price applied per card)

Delivery Time

Guaranteed Saturday delivery if you place your order before 2pm on Friday.*

A signature is required for this service, so make sure someone will be home!

Delivery option
EU Airmail
Price

Standard: £0.95

Large: £1.95

(Price applied per card)

Delivery Time

Royal Mail Airmail currently takes up to 5-7 working days to EU destinations and in some cases this could be longer due to local delivery services.*

Delivery option
Rest of World Airmail
Price

Standard: £1.50

Large: £2.95

(Price applied per card)

Delivery Time

Royal Mail Airmail currently takes up to 15 working days to non-EU destinations and in some cases this could be longer due to local delivery services.*

Delivery option
BFPO First Class
Price

FREE

Delivery Time

Scribbler doesn't charge to send cards to HM Armed Forces.*

  

*Please note that we cannot be held responsible for any delays caused by the Royal Mail.

UK First Class Post - 2 or More Cards
Quantity
standard cards
Quantity
1
Standard cards
£0.76
Quantity
2
Standard cards
£1.06
Quantity
3
Standard cards
£1.36
Quantity
4
Standard cards
£1.66
Quantity
5
Standard cards
£1.96
Quantity
6
Standard cards
£2.26

* 30p Charge applied with each subsequent card. This applies to 1st class UK delivery. *

GIFT DELIVERY TIMES:
Delivery option
Price
Delivery Time
Delivery option
Royal Mail
Price

£2.75 (per item)

Delivery Time

All of our gifts are delivered by Royal Mail. Delivery within 1-3 working days, for all orders placed before 1:00pm Mon-Fri.

Delivery option
UK Special Delivery
Price

£7.29

(Price applied per item)

Delivery Time

Next Working Day tracked service for all orders placed before 1:00pm Mon-Fri.*

*Excludes UK Bank Holidays.