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Delivery Information

Royal Mail Update March 2023

Unfortunately, the delays in the Royal Mail system continue for international destinations and we have not had any notification from Royal Mail about when they expect this to return to normal. 

At present, Royal Mail are advising customers that items being sent to international destinations are taking approximately 4 – 8 weeks to be delivered, which includes items sent via a priority service (such as Tracked, Signed and Tracked & Signed). These are not guaranteed delivery expectations as some items may be delivered before 4 weeks and some may be delivered after 8 weeks depending on the destination country.

Cut Off Times 

Our printers work hard to turn your orders around as quickly as possible. If you place your Standard Delivery card order before 3pm, Monday to Friday (excluding UK Bank Holidays) we can say with absolute certainty that it will be dispatched on the same day – yay! Any Standard Delivery card order placed after 3pm on Friday, or during the weekend will be dispatched on the next working day so please bear this in mind when ordering.

Special Delivery card orders placed before 3pm, Monday to Friday (excluding UK Bank Holidays) will be dispatched the same day. Any Special Delivery card order placed after 3pm on Friday, or during the weekend will be dispatched on the next working day.

For Gift Orders, the cut off time is 3pm, Monday to Friday (excluding UK Bank Holidays), so orders placed before this will be dispatched on the same day. 

Please note that if you've ordered a card and a gift to the same address then these will be sent separately.

Drop-Shipped Products

 
Some of our products, particularly those made specially to order, are sent to you directly from our partner manufacturer or supplier, instead of via our Scribbler gift warehouse. Therefore, these will be dispatched separately to any other products in your order.
 
In these cases, please be aware that arrival times and delivery charges will vary, and often there can be an additional processing time of around 5-10 working days to orders. This will always be reflected in your estimated delivery time at the checkout. Please make sure to double check this before confirming your order to avoid any disappointment if you are expecting your product for a specific date or occasion!
 
Non-Arrival & Refunds
 
If your order has not arrived within the estimated delivery window, please don’t hesitate to Get In Touch with us so we can look into this further for you and resolve the issue as soon as possible. If the product you have received does not meet your expectations, please also let us know and we will gladly resend or refund incorrect or faulty items.
 
Please refer to our Refunds Policy in our Terms & Conditions for further details on this.

Card Orders

IN CASE YOU DIDN'T KNOW...

We've made the conscious decision for aesthetic and environmental reasons to print on matte instead of shiny card. These are easier to recycle and kinder to our planet! Cards bought from our online store are printed to order to allow for your personalisations so this is why they may look a little different to the ones sold in our shops.

FYI
Although we can guarantee a dispatch date, orders are not guaranteed to arrive for a specific date or occasion unless Special/Saturday Delivery is selected.

Delivery Option Price Delivery Time
 UK First Class  Standard: £1.10 for the first card and 25p for every subsequent card.

Large: £1.70 for the first card and 25p for every subsequent card.

  Royal Mail First Class currently takes up to 1-3 working days.
UK Special Delivery  Standard: £8.74 per card
Large: £8.74 per card

Guaranteed next working day, if you place your order before 3pm Monday-Friday excluding UK Bank Holidays*

A signature is required for this service, so make sure someone will be home! 
UK Saturday Delivery  Standard: £11.24 per card
Large: £11.24 per card 

Guaranteed Saturday delivery, if you place your order before 3pm on Friday excluding UK Bank Holidays*

A signature is required for this service, so make sure someone will be home! 
 EU Airmail  Standard: £1.80 for the first card and 25p for every subsequent card.
Large: £3.20 for the first card and 25p for every subsequent card.
  Royal Mail Airmail currently takes up to 10 working days to EU destinations.*
Rest of World Airmail  Standard: £1.80 for the first card and 25p for every subsequent card.
Large: £3.20 for the first card and 25p for every subsequent card. 		 Royal Mail Airmail currently takes up to 10 working days to non-EU destinations.* 

*Please note that we cannot be held responsible for any delays caused by the Royal Mail.

Gift Orders

Delivery Option Price Delivery Time
 UK First Class £3.99 (per address)
  Royal Mail First Class currently takes up to 1-3 working days.
 UK Special Delivery £5.99 (per address)

Next working day tracked service for all orders placed before 3pm Mon-Fri.
Royal Mail Special Delivery (Alcohol & CBD products only)£11.50 (per address)Delivery within 1 working day* for all orders placed before 3pm Mon-Fri**. 

*Excludes UK Bank Holidays.

**You must be aged 18 or over to receive deliveries of Alcohol & CBD products. You may be required to provide proof of age. We'll accept the following ID as proof of age: a valid, in date, Passport or Driving Licence.

The same rule applies if you're collecting it from your local Customer Service Point or Post Office® branch. We'll accept the following ID as proof of age: a valid, in date, Passport or Driving Licence.

 

In Scribbler's bid to stay green, we are proud to state that the packaging we use to post our gifts is completely eco-friendly and recyclable* - yes, even those pesky fill chips!

*We recognise that we can always do more, and some exclusions do apply. If your item is fragile we may use bubblewrap for extra protection. Please note that this just relates to gifts sent directly from Scribbler HQ and not those marked as being fulfilled by a partner supplier. Unless the gift you've ordered is personalised or print on demand, it will be personally packed and processed for you by our team here at Scribbler HQ in London.

Sadly, we are not yet able to ship Gift Orders outside the UK but we are working on changing this in the future so keep your eyes peeled!