Please read these terms and conditions carefully as they set out the terms under which scribbler.com (the “Website”) sells and otherwise makes products available to you (“Terms and Conditions”). Scribbler is a trading name of Scribbler Holdings Limited, a company registered at 9 Harmsworth Street, London, SE17 3TJ (company registration 01863486) (“we” and “us”; and “our” shall be construed accordingly). By purchasing products available on this Website, you as the customer will transact with us.
These Terms and Conditions should be read alongside, and are in addition to, our privacy policy (“Privacy Policy”) and our Terms of Use (“Terms of Use”).
We recommend that you print off and keep a copy of these Terms and Conditions for your future reference. By purchasing any product available on this Website, you agree that you have read, understood and agree to these Terms and Conditions, the Privacy Policy and the Terms of Use in their entirety (including as amended from time to time). If you do not agree to these Terms and Conditions, you must not purchase any product available on this Website.
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
Due to the Licensing Act 2003, we are not permitted to sell alcoholic products to anyone under 18. We may refuse an order or delivery of alcoholic items at our discretion. By placing an order for alcohol, you confirm that you and the person the order is sent to are aged 18 years or over.
Most discount codes cannot be used together in the same order, unless stated otherwise. The basket will only calculate discounts based on the most recent code applied. This also applies to automatic discounts such as Buy 3 Get 1 Free and 10 for £20 (the latter is a Christmas-exclusive offer, valid only on Christmas cards).
Abuse of discount codes intended to be one-use-per-customer will result in orders being cancelled.
Dropship, alcohol and Jellycat products are typically excluded from all promotions. Other products may also be periodically excluded from discounts.
We have a strict limit of a maximum quantity of 2 per Jellycat product (SKU), per customer. Any orders exceeding this limit have the right to be cancelled.
All accounts owned by a customer will be treated as one, and are subject to the maximum 2-per-customer quantity rule.
Scribbler reserves the right to cancel any and all orders deemed to be purchased with the intention of reselling. This assumption will be made based on factors such as: consistent breaches of the maximum quantity rule (across single or multiple accounts), consistent large-quantity orders, or delivery/billing to a business address.
The prices payable for the items that you order are clearly set out on this website. Items imported into the UK from Guernsey are potentially subject to Low Value Consignment Relief. Where the intrinsic value of goods is less than £15.00 (excluding postage and packaging), the consignment is free from import VAT. Where the value of the item exceeds £15.00, you are liable to pay import VAT on your purchase. All prices are inclusive of any VAT payable. Prices can change and we endeavour to keep our prices updated at all times.
Definition: We offer our online customers the facility to make advance payment for future orders. In return for this advance payment we will give you bonus credits that can also be used against the purchase of cards and gifts from our website. This scheme is referred to as ‘Prepay’. We reserve the right to change the name of the scheme, but the same terms shall apply to any scheme involving advance payment for our products.
Recording: Prepay credit is purchased on our website in the ‘My Account’ area under ‘Prepay’, and all paid-for credits and bonus credits are recorded separately. Your total credit balance at any time is also shown in the ‘Prepay’ section of ‘My Account’. Bonus credits are calculated at a percentage of the Prepay amount paid, as follows:
● £30.00 + £3.00 (10% bonus)
● £50.00 + £7.50 (15% bonus)
● £100.00 + £20.00 (20% bonus)
Please note it can take up to 24 hours for the bonus % of Prepay credit to be added to your account balance.
Purchasing: Once Prepay has been obtained, when you next order on our website, we will check your balance of Prepay and bonus credits at checkout. Applicable products will then be paid for by drawing down the Prepay and bonus credits automatically, and this amount will be deducted from your total Prepay balance.
Payments made using Prepay will be treated as payment for cards and gifts from Scribbler's website only. Prepay is unavailable for certain gift products on our website — please check the specific product page for details of its inclusion in the scheme. Prepay credit cannot be used to purchase products sold in any of our physical Scribbler shops.
Your Prepay credit is available for 12 months from the day of purchase. After 12 months, if your credit remains unused, it may be removed from your account.
Liability: Our liability to you will be to provide cards and gifts to the value of the account balance. Credit balances will not be returned except where you receive a refund for your order through a customer service advisor.
Cooling-off period: If you change your mind after making payment, you may request a refund by contacting our Customer Service Team within 14 days of the transaction, and only if the Prepay has not yet been used. Refunds can only be made to the credit or debit card used for the original purchase. Beyond this 14-day period, refunds cannot be issued on Prepay purchases. Refunds for Prepay will not include any bonus credit.
Scribbler Rewards is our loyalty points scheme. You can join by selecting ‘Join Scribbler Rewards’ when creating or managing your account.
You earn 1 point for every 50p spent on qualifying purchases, whether made online at scribbler.com or in one of our physical stores. Points are not earned on Jellycat and other selected products.
Points can be redeemed both online and in-store on cards and other selected products, and are valued at 10p per point when spent. There is no minimum points balance required to redeem.
You can view your points balance and history, and access your digital rewards card for use in-store, in the ‘My Rewards’ area of your account.
Points expire 12 months from the date they are earned, after which they will be removed from your account.
If an order is refunded or returned, any points earned on that order will be deducted from your Scribbler Rewards balance where they are still available. If those points have already been redeemed, they are non-refundable.
Points are non-transferable and cannot be sold, pooled or gifted between accounts.
We reserve the right to remove points from your account, or close your Scribbler Rewards account, where we suspect fraud, abuse or misuse of the scheme.
If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible and confirm whether you are happy to wait for the original product(s) or would prefer to select an alternative.
Shopify has a built-in ‘fraud risk’ feature. Any orders marked as ‘medium’ or ‘high’ risk may be cancelled, in the interest of protecting the business, our stock and revenue. You will be contacted prior to cancellation and a full refund will be issued for any orders cancelled for this reason.
Personalisation is printed exactly as added by the customer, and Scribbler holds no liability for any errors made in this process. Please also refer to the Content Standards section below — any uploaded content breaching these guidelines may result in order cancellation.
The cards and other products sold by us through our website are manufactured and shipped from a range of in-house and third-party production facilities based in the United Kingdom, Guernsey and overseas. Our suppliers of alcoholic goods are fully licensed under the Licensing Act 2003.
There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods without giving a reason. At the moment payment is authorised (and not before), a contract is made between you and us (“Contract”). Authority for payment must be given at the time of order; payment will be taken once stock availability has been confirmed. If the goods cannot be supplied, payment will be refunded in full within 30 days of cancellation, in compliance with distance selling legislation.
Delivery is made to the UK or international address (cards only) specified by you. We make reasonable endeavours to dispatch gift orders received before 1pm and card orders received before 3pm on the same day; orders received after these cut-off times are dispatched the next working day (excluding weekends and UK Bank Holidays). Customers may also select a dispatch date up to 12 months in advance. All card orders are delivered by Royal Mail (or another commercial carrier at our discretion).
Scribbler is not liable for mistakes made on customer-entered delivery addresses, but we will do our best to help resolve the situation — by amending the address if the order has not yet been dispatched, or offering a resend to an updated address if it has. Please contact us with your order number and full new delivery address to arrange this.
We are unable to accept returns or provide refunds for print-on-demand, personalised or made-to-order products, unless the product is defective or we are otherwise in breach of our agreement with you. The right to cancel or return a product does not apply to food, drink or other products that normally deteriorate rapidly.
If your gift arrives damaged or faulty, or is no longer required but still in pristine condition, you can start a return with us within 28 days of receiving it. You will then have 2 weeks to use the provided label to drop this off with Royal Mail. Returns not completed within this timeframe will be void and no longer eligible.
To arrange a return, please contact our team beforehand at customerservice@scribbler.com, including your order number and reason for return, and we will send a free printable returns label (a scannable QR code option is not currently available). Where possible, please use the original packaging.
Once your return is received and you are eligible for a refund, we will reimburse the price paid for the product(s) via the original payment method. Cost of delivery will not be refunded, nor any additional cost to the customer for repackaging.
You can pay with any Visa, MasterCard, Maestro, American Express or Visa Delta card, or via PayPal. Your payment card details are encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order; it may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out-of-stock items only to secure stock, and only if you agree to wait for the product(s). Payments will appear on your bank statement as a payment to Scribbler Holdings Limited.
Purchases on our website are made in pounds sterling. International credit card providers or banks will determine the exchange rate and may add a processing or administration charge, which holders of international cards will be liable to pay.
To the fullest extent permitted by applicable law, our liability to you in respect of an order is limited to the value of that order, and we are not liable for any indirect, consequential, special or punitive loss or damage (including economic loss, loss of profit, revenue, business, wasted expenditure or loss of goodwill), however caused, including as a result of our negligence. Nothing in these terms excludes our liability for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; or for fraud or fraudulent misrepresentation.
We use internet-standard encryption technology to protect your data in transit. When you use your credit card, your data is encrypted and held on a secure (SSL) server, and we continually update our technology to maintain security. To check you are in a secure area of the Website, look for the closed padlock or unbroken key icon in your browser.
If using a public computer or terminal, always close the browser when you finish your session.
We will never ask you to confirm account or credit card details via email. If you receive an email claiming to be from scribbler.com asking you to do so, please ignore it and do not respond.
Except as expressly set out in these Terms and Conditions, all implied warranties and representations are excluded to the fullest extent permitted by law.
Applicable laws require some of the information or communications we send to you to be in writing. By using our Website, you accept that communication with us will be mainly electronic, and you agree that electronic contracts, notices and other communications satisfy any legal requirement that they be in writing. This does not affect your statutory rights.
We may revise and amend these Terms and Conditions from time to time. You will be subject to the terms in force at the time you place your order, unless a change is required by law (in which case it applies retrospectively), or we notify you of a change before dispatch confirmation is sent (in which case we may assume you have accepted the change unless you notify us otherwise within 7 working days of receiving the products).
The Contract is binding on you and us and our respective successors and assignees. You may not transfer, assign or dispose of a Contract or your rights/obligations under it without our prior written consent. We may do so at any time.
We are not liable for any failure or delay in performance caused by events outside our reasonable control (“Force Majeure Event”). Our obligations are suspended for the duration of such an event, and we will use reasonable endeavours to resolve it.
No failure or delay by us in exercising any right or remedy constitutes a waiver of it, nor precludes further exercise of that or any other right or remedy.
These Terms and Conditions, together with any document expressly referred to in them, represent the entire agreement between you and us and supersede any prior agreement or arrangement, whether oral or written. Nothing in this clause limits or excludes liability for fraud.
These Terms and Conditions are governed by the laws of England and Wales, and disputes will be decided by the English courts. If any part is held unlawful, invalid or unenforceable, the remainder continues in full force. Only you and we may enforce these Terms and Conditions.
If you have an order query, please email customerservice@scribbler.com — we aim to respond within 24 hours, excluding weekends and UK Bank Holidays (this may take longer during busy seasonal periods). You can also message us via Live Chat, Monday to Friday, 9am–5pm (excluding UK Bank Holidays). Alternatively, write to us at:
Scribbler Customer Services, 9 Harmsworth Street, London SE17 3TJ
Please read these website terms of use (“Terms of Use”) carefully, as they set out the terms under which you may use the scribbler.com website (the “Website”). This Website is managed by Scribbler Holdings Limited, a company registered in England and Wales (company registration 01863486), whose registered office is at 9 Harmsworth Street, London, SE17 3TJ (“we” and “us”; and “our” shall be construed accordingly).
These Terms of Use should be read alongside, and are in addition to, our Privacy Policy and Terms and Conditions of Sale.
We recommend you print and keep a copy of these Terms of Use for future reference. By using this Website, you agree that you have read, understood and agree to these Terms of Use, the Privacy Policy and the Terms and Conditions in their entirety. If you do not agree, you must stop using this Website immediately.
You do not need to be aged 18 or over to browse this Website. However, you must be aged 18 or over to register for and hold an account, and you confirm you are 18 or over when creating one. You agree to use this Website only for lawful purposes, and in a way that does not infringe the rights of others or restrict their use and enjoyment of the Website.
You may download and print content from this Website solely for personal use. You must not copy, modify, redistribute or otherwise deal with Website content for any other purpose, or reproduce, link, frame or deep-link it on another website without our express written permission. You are not entitled to use Website content for commercial exploitation.
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service without notice. We are not liable if the Website is unavailable at any time or for any period.
We may restrict access to some or all of the Website to registered users. If you are given a user ID, password or similar security information, you must keep it confidential and not disclose it to third parties. We may disable any such credentials at any time if, in our opinion, you have failed to comply with these Terms of Use.
You are responsible for making arrangements necessary for you to access the Website, and for ensuring that anyone accessing it through your connection is aware of, and complies with, these Terms of Use.
We may make third-party software available via this Website as a convenience. Use of such software is governed by the third-party provider's own terms, and the agreement to use it is solely between you and that provider. We do not guarantee such software is free from viruses or other malicious code, make no warranties about its performance, and are not liable for claims arising from it.
In addition to these Terms of Use, our Terms and Conditions apply to any transaction made through this Website. By ordering products or services, you agree that you have read, understood and agree to our Terms and Conditions in their entirety.
We own or are licensed to use all present and future intellectual property rights existing in or relating to this Website and its content (“IPR”).
If any IPR vests in you, you hereby assign to us all right, title and interest in such IPR worldwide, to the fullest extent possible, including renewals and extensions, and you unconditionally and irrevocably waive any moral rights you may have in relation to this Website.
You agree to execute all deeds and documents, and do such acts as we may reasonably require, to assign any IPR to us or otherwise carry out the purpose of these Terms of Use.
Where a feature allows you to upload or submit material, you must comply with the Content Standards below. You warrant that your contribution complies with those standards, and you indemnify us against any breach of that warranty.
You grant us and our agents/subcontractors a perpetual, worldwide, non-exclusive right to copy, display, modify, transmit and distribute content you submit, solely for the purpose of fulfilling your product orders.
You remain the owner of all content you submit, and you represent and warrant that you own the copyright to it, or have written permission from the copyright owner to submit it.
We may remove any submitted material that, in our opinion, does not comply with the Content Standards.
We will use reasonable efforts to store digital photos you upload, subject to your active participation — i.e. purchasing products via this Website at least once every 365 days. If you do not purchase during that period, we may remove and discard your submitted photos or material. You should retain your own copies, as we accept no liability for their loss.
You must not upload or submit any photos, text or other works which: are obscene, sexually explicit, offensive, defamatory, hateful or inflammatory; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, gender or age; infringe any copyright or trade mark, or breach a duty of confidence owed to a third party; promote illegal activity or violence; are threatening, abusive or invasive of privacy, or cause annoyance, inconvenience or needless anxiety; are likely to harass, upset, embarrass or alarm others; or contain viruses or other malicious code.
If these standards are breached, limited customer information may be shared to assist enquiries, and further information may be provided to recognised authorities.
We exclude all representations, warranties, conditions and terms (express or implied) to the fullest extent permitted by law.
We, and any other party involved in creating, producing, maintaining or delivering this Website, exclude all liability for any loss or damage arising from your use of, or inability to use, this Website or any linked websites, including loss or damage due to viruses, to the fullest extent permitted by law.
Nothing in these terms excludes or limits our liability for: (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of this.
You agree to indemnify us fully and hold us, our officers, directors, employees and agents harmless from claims, liability, damages, losses and costs (including reasonable legal fees) arising from any breach of these terms by you, or your use of this Website.
Any claim arising from use of this Website must be filed within 3 months of the date the claim was discovered, or reasonably could have been discovered, or it will be time-barred.
We may update these Terms of Use from time to time, without notice, to comply with law or to meet changing business requirements. Updates will be posted on this Website; continued use constitutes acceptance of them.
These Terms of Use were last updated on 24 July 2026.
If any of these Terms of Use are found illegal, invalid or unenforceable, the rest remain in full force and effect. Only you and we may enforce these Terms of Use; no third party may do so under the Contracts (Rights of Third Parties) Act 1999 or otherwise. These Terms of Use set out the entire agreement between you and us.
These Terms of Use are governed by English law, and any dispute is subject to the exclusive jurisdiction of the English courts.
This privacy policy governs the collection, storage and use of personal information by Scribbler Holdings Limited (“Scribbler”, “we” or “us”) when you visit scribbler.com. If you have questions about our use of your personal information, please contact us using the details below.
Please read this policy carefully — by accessing or browsing this Website, you confirm you have read, understood and agree to it in its entirety. If you do not agree, you must not use this Website. This policy was last updated on 24 July 2026.
Scribbler is a trading name of Scribbler Holdings Limited. This Website is managed by Scribbler Holdings Limited, whose registered office is at 9 Harmsworth Street, London SE17 3TJ.
We respect your right to privacy and will only process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information, please contact us:
● Email: customerservice@scribbler.com
● Post: Scribbler Customer Services, 9 Harmsworth Street, London SE17 3TJ
When you access and browse this Website (including submitting information via data entry fields), we may collect:
● Your date of birth
● Your title, forename and surname
● Your billing and delivery address and country
● Your phone, mobile and email details
● Your payment card details
● Your marketing communication preferences
We (or third-party data processors acting on our behalf) may use your personal information to: make the Website available to you with tailored content; complete and deliver your purchases; provide other services you request; and send you Scribbler marketing communications, as described below. We may also collect anonymised visitor data for aggregate statistics or reporting; no individual is identifiable from this data.
Scribbler Holdings Limited is legally responsible for the collection, storage and use of your personal information through the Website.
We engage third-party suppliers to help fulfil our responsibilities to you, and may disclose personal data to them for this purpose — we remain responsible for their use of it, and never permit them to use it in a way contrary to this policy or applicable law.
Other than to our third-party suppliers and affiliated Scribbler companies, we do not disclose, sell or rent your personal information to any third party for commercial purposes. If a third party were to acquire all or substantially all of our business and/or assets, we may disclose personal information in connection with that acquisition. We may also disclose personal information where required by law, a governmental body or a law enforcement agency.
We may transfer your personal information to Scribbler companies or third-party providers and data processors located outside the UK (including Guernsey). Such countries may not offer the same level of data protection as the UK, although our collection, storage and use of your data continues to be governed by this policy at all times.
Scribbler and affiliated companies may contact you occasionally (including by email and SMS) with details of Scribbler-branded products, services and special offers that may interest you, or for customer research purposes — only where permitted by law and provided you have not opted out.
You may ask us not to contact you for these purposes at any time, by writing to us by post or email as above. Please include your name, contact details and, if you have one, your Scribbler account number or correspondence reference.
This Website uses cookies to collect certain personal information about you, enabling us to tailor our service and the Website to your individual tastes. You may change your browser settings to reject or delete cookies, though this may impair the Website's functionality. Refer to your browser's help menu for details.
While we take appropriate technical and organisational measures to safeguard personal information you provide, no transmission over the internet can ever be guaranteed secure, and we cannot guarantee the security of information transferred to us over the internet.
Under UK GDPR, you have the right to:
● Ask us for a copy of the personal information we hold about you at any time (the right of access)
● Ask us to update or correct any out-of-date or incorrect personal information, free of charge (the right to rectification)
● Ask us to delete your personal information in certain circumstances (the right to erasure)
● Ask us to restrict how we use your personal information in certain circumstances (the right to restriction of processing)
● Receive the personal information you have provided to us in a structured, commonly used, machine-readable format, and ask us to transfer it to another organisation, in certain circumstances (the right to data portability)
● Object to our processing of your personal information in certain circumstances, including for direct marketing (the right to object)
● Opt out of any marketing communications we send you
To exercise any of these rights, please write to us (by post or email) at the address above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal information properly.
This Website contains links to other websites operated by third parties. This privacy policy applies only to personal information we collect through this Website; we are not responsible for information third parties collect, store or use through their own websites. Please read the privacy policy of each website you visit.
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