FAQ's

Your website displays inappropriate imagery for my children to view, how do I block this?

How do I personalise a greetings card?

How big are your cards?

How do I know that my order has been accepted?

Am I able to send a card to someone other than myself?

Am I able to return my card?

When will I receive my order?

Do you ship overseas?

I have an order query, how do I contact you?

Is it possible to cancel or change my order?

I have forgotten my account details?

I can’t seem to login into my Scribbler account?

What payment options are available?

What payment options are available?

Are my personal details secured?

Do we give out discount codes or vouchers?

I have a promo code, how do I use it?

Why does the card on my order confirmation not show my personalisation?

Am I allowed to copy and use images from the Scribbler website?

Can I pick up a personalised card from in store?

Do you deliver to BFPO addresses?

Do you need an account to order online?

 

 

 

Your website displays inappropriate imagery for my children to view, how do I block this?

 

Scribbler is known for its creative, humorous and sometimes controversial greetings cards. We understand that some of our products are unsuitable for minors and offend some customers so we offer a filter across the website for all of our rude cards.  This filter is enabled when you first visit the website. In order to disable the filter, click on any hidden card, or the ‘Show Rude Cards’ link at the top of the page. If at any point you wish to re-enable the filter, please click ‘Hide Rude Cards’ at the top of the page. Back to top

 

 

 

How do I personalise a greetings card?

 

The Scribbler website offers customers the ability to personalise their cards in 3 different ways.

Photo Upload: photoupload

uploadphoto

choosefile

On photo-upload cards customers are able to upload 1 photo to the front of the card.

controls

There is an easy to use set of controls to allow the customer to resize and position the image correctly. If you are having trouble uploading your photo please make sure that it is in JPEG format (e.g. filename.jpeg or filename.jpg). We recommend that your image is no less than 800 pixels along its shortest edge and that the size of the file is no larger than 3 MB. All of our cards are printed at 300 DPI (dots per inch) and we recommend that your images are set at this resolution. If you upload an image that has is too small, or has a low resolution, you can still use it, but the website will give you a warning that the image may not print well, and we recommend using a different image. Images must be in JPEG format (other formats such as Word Document and PDF will not be accepted) and for the best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos If you are still having problems with your images please contact us.

Personalising text: personalisefront

addname

Most of our cards allow the customer to change some text on the front of the card. Type the recipient’s name into the white box, and watch the card change before your eyes! Some designs have a character limit depending on the space available. Please double check to make sure that you have personalised all the available areas on the front of the card, as we don’t take responsibility for mistakes in personalisation. The card image that you see on the Preview page is exactly as it will be printed.

Personal message: writeinside

addtext

All of our cards let you write a personal message on the inside-left and inside-right of the card. We offer a variety of text-styles and colours. If you choose to write a personal message inside your card, please check the Preview screen carefully, as this is exactly what we will print, and we don’t take responsibility for mistakes in personalisation. Back to top

 

 

 

How big are your cards?

cardsizes

If you selected ‘Send it straight to the recipient’ the card will be sent in a green envelope to the person of your choice. If you selected ‘Send it back to me’, the card will be sent to you in a white outer envelope, with a spare green envelope. Here are the dimensions and prices for all of our products: All of our cards are printed on a state-of-the-art digital printer on FSC Certified 300gsm card stock by our print partners IPS Ultraprint. Back to top

 

 

 

How do I know that my order has been accepted?

 

Once we have processed your order you will be redirected to an order confirmation screen, and you will receive a confirmation e-mail containing the details of your order. You also see your orders when you login to your account. Back to top

 

 

 

Am I able to send a card to someone other than myself?

 

You sure can! After you have personalised your card, click on ‘Delivery Address’ to the right of the page and once you’ve been re-directed select ‘Send the card directly to the recipient’. If you selected ‘Send it straight to the recipient’ the card will be sent in a green envelope to the person of your choice. If you selected ‘Send it back to me’, the card will be sent to you in an outer envelope, with a spare green envelope. Back to top

 

 

 

Am I able to return my card?

 

In order to ensure speedy delivery, all of our products are individually printed to the customer’s requirements as soon as the order is placed, and as such, refunds and replacements will only be made if the product is damaged or faulty, or does not meet the specifications of the order. If this is not the case we reserve the right to withhold any claim for a refund or replacement. To return a card, please send it within 28 days to the following address quoting your order reference number and your reason for returning the card: PO BOX… Our shops are unable to process refunds or accept returns for products purchased via the website. Please refer to our Terms of Use for more information. This does not affect your statutory rights. Back to top

 

 

 

When will I receive my order?

 

All orders placed before 2.00pm will be despatched same day.

deliveryinfo

Back to top

 

 

 

Do you ship overseas?

 

Yes, Scribbler.com uses Royal Mail Airmail to ship cards anywhere in the world. Back to top

 

 

 

I have an order query, how do I contact you?

 

If you have an order query, please email us at customerservice@scribbler.com. You can call us on 0333 006 6270 from Monday to Friday between 9am and 5pm. Please note telephone calls may be recorded for training and quality purposes. Alternatively you can write to us at the following address:

 

Scribbler Customer Services

9 Harmsworth Street

London SE17 3TJ

 

Back to top

 

 

 

Is it possible to cancel or change my order?

 

In order to ensure speedy delivery, all of our products are individually printed to the customer’s requirements as soon as the order is placed, and as such, we cannot change or cancel an order once the order confirmation has been sent to you. Back to top

 

 

 

I have forgotten my account details?

 

If you have lost your username or password then simply click on ‘account’ at the top of the page and then click ‘forgot password?’ beneath the login box. You’ll then need to provide your e-mail address and within a few minutes an e-mail will be sent to you from Scribbler containing a link to reset your password. Back to top

 

 

 

I can’t seem to login into my Scribbler account?

 

If you are unable to access your Scribbler account and your username and password are correct, please Contact Us and we’ll get back to you as soon as we can.

Back to top

 

 

 

What payment options are available?

 

We process orders through a credit or debit card transaction.

 

Applicable card types:  

scribbler-payment

 

At Scribbler we want to provide the most secure and safe payment process, that is why all our payments are processed through a secure payment gateway which allows your card details to be specially encrypted before we send them to our payment gateway. To find out more information about shopping online with us then take a look at this. http://www.sagepay.com/secure_shopping. Back to top

 

 

 

Are my personal details secured?

 

We take security very seriously at Scribbler and we want our customers to feel comfortable using our website. We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information on our privacy policy please click here.

 

Back to top

 

 

 

Do we give out discount codes or vouchers?

 

From time to time, Scribbler will publish codes that offer discounts on products and other promotions. Unless otherwise stated, these promotions are only valid online, and must be redeemed during checkout. Back to top

 

 

 

I have a promo code, how do I use it?

 

If you’re lucky enough to of been given a Scribbler coupon code then once you’ve personalised your card and have been directed to your basket, click on ‘coupon code’, enter the characters into the white box that appears, then click ‘Update my basket. Back to top

 

 

 

Why does the card on my order confirmation not show my personalisation?

 

When you receive your order confirmation please be aware that the card shown will not display your personalised card. It is just a universal design of the style of card you have chosen. Back to top

 

 

 

Am I allowed to copy and use images from the Scribbler website?

 

All elements of the Scribbler.com website, including images, technology and designs are protected. Images may not be reproduced or products represented for onward customer sale, without express consent from Scribbler. Back to top

 

 

 

Can I pick up a personalised card from in store?

 

Unfortunately we do not provide any collection services from our stores. If you require a personalised card urgently then we recommend ‘Next day’ delivery option. Remember scribbler cards can be sent to someone other than yourself. Back to top

 

 

 

Do you deliver to BFPO addresses?

 

At Scribbler we greatly respect the men and women who serve Great Britain in the Armed Forces. Therefore you’ll be pleased to know that we do send to British Forces Post Office addresses and great thing about it is that it’s free of charge. Back to top

 

 

 

Do you need an account to order online?

 

No, you do not need to create an account to purchase products online. The advantage of creating an account with Scribbler is that it gives you the opportunity of viewing previous orders, saving multiple addresses and also keeps all the images you’ve uploaded into a greetings card. Don’t forget to enter you birthday date to receive a free card from Scribbler on the special day. Back to top

content filter

keep it clean rude

product key

photo upload customise text scribble inside

Card Title

Card short description would go in this area

from £2.50 + P&P

Don’t go away, we're creating your fabulous card.

Loading